The first few months of ER Reserve at Aiken Regional Medical Centers have gotten a positive review so far, according to a hospital spokesman who assessed the service.
The option is described on the hospital's website as allowing users to request an appointment in the emergency room "when you need care for less serious and non-life-threatening issues and injuries," such as a sore throat, earache or muscle strains.
"It's been very well received because people can set the time they want to come in," said Melissa Summer, ARMC's director of marketing and public relations. She noted that such appointments will take a back seat, if necessary, to actual emergencies, such as a major traffic accident or a heart attack.
Appointments for ER Reserve are made via ARMC's website, at www.aikenregional.com/erreserve.
The offering began around November and advertising started in January, Summer said, adding that nearly 1,600 people have used the service so far.
Selling points for the service include the options to "wait in the comfort of your home" and "make an appointment up to 12 hours in advance."
Summer said the program was developed by the corporate office of Universal Health Services, ARMC's parent company.
"I know they have several facilities that have initiated ER Reserve. I think people like it," she said.
Disclaimers on the hospital's website include the following: "We will strive to have you triaged by a registered nurse within 15 minutes of your scheduled time, but we cannot guarantee your appointment. All patients coming to the ER will be triaged and treated in order of priority. If your condition worsens or if you feel you need assistance right away, then please go to the nearest emergency room or call 9-1-1."
More information on ER Reserve is available at www.aiken regional.com/hospital-services/er-reserve-faqs.
Bill Bengtson, a native of Florence, Alabama, has worked for Aiken Communications since 1996.